RentKuna ("we," "our," or "us") is an internal rental property management system. This Privacy Policy explains how we collect, use, store, and protect the personal information of our tenants, applicants, and users.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, mailing address
• Identification: Date of birth, Social Security number (for rental applications), government-issued ID
• Financial Information: Rent payment history, bank account details for payment processing, income verification
• Rental History: Previous addresses, landlord references, lease agreements
• Employment Information: Employer name, position, income
• Emergency Contacts: Names and phone numbers of designated emergency contacts
• Vehicle Information: Vehicle make, model, license plate (if provided on application)
• Communication Records: Maintenance requests, messages, and correspondence
• Photos and Documents: Property photos, uploaded documents, scanned receipts

2. How We Use Your Information

We use your personal information to:

• Process and manage rental applications
• Administer lease agreements and property management
• Collect rent payments and track payment history
• Respond to and manage maintenance requests
• Communicate important notices related to your tenancy
• Send notifications about repairs, inspections, and property updates
• Comply with legal obligations and enforce lease terms
• Issue and track citations or lease violations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Subcontractors and maintenance professionals assigned to your property for repair work
• Communication Services: SMS and email service providers to send you notifications and verification codes
• Legal Requirements: When required by law, court order, or government regulation
• Property Owners: Information necessary for property management operations

4. Data Storage and Security

We take reasonable measures to protect your personal information, including:

• Encrypted password storage using industry-standard hashing
• Secure database hosting with access controls
• Role-based access to limit who can view your information
• Secure session management for logged-in users

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and contractual obligations
• Opt out of non-essential communications
• Choose your preferred language (English or Spanish) for communications

6. SMS and Email Communications

By providing your phone number or email address, you consent to receive:

• Account verification codes
• Maintenance and repair notifications
• Rent reminders and payment confirmations
• Important property notices and updates

Message and data rates may apply for SMS messages. You may opt out of non-essential messages at any time by contacting your property manager.

7. Rental Applications

Information submitted through rental applications is used solely for evaluating tenancy eligibility. Application data for rejected or withdrawn applications may be retained for a reasonable period for record-keeping purposes, after which it will be securely deleted.

8. Cookies and Session Data

We use session cookies to maintain your login status and language preferences. These cookies are essential for the system to function and are not used for tracking or advertising purposes.

9. Children's Privacy

Our system is not directed at children under 18. We do not knowingly collect personal information from minors. Occupant information for minor dependents is collected only as part of the lease agreement process with a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact your property manager directly.